Checklist For Chatbot Done Right
A. Experience
- Hyper-Personalized
- One Digital Assistant per User
- Remembers User’s (for subsequent conversations)
- History
- Preferences
- Current Context
- Current Goals
- Aligns with the Short-term needs and Long-term Vision
- Engaging – Never asks for the same information again
ENGAGING EXPERIENCES DELIGHT CUSTOMERS
C. Effort
- Low code, no code for customization
- No BIG DATA, no Deep Learning (DL)
- One ENTERPRISE BRAIN delivered
- For all Use Cases and all Channels (Omnichannel)
- Sits on your Cloud, behind your Firewall
- You control data privacy, retention, memory, security, storage, access etc
- Not reliant on external SaaS service
- You have tools that allow you to configure and customize conversations
ONE ENTERPRISE BRAIN FOR ALL USE CASES & CHANNELS
B. Conversational (Cognitive) Skills
- Short-term Memory (current session)
- Long-term Memory (from previous sessions)
- Learns new information interactively
- Reasoning
- Disambiguation
- Deep Contextual Natural Language Understanding
- Highly flexible, dynamically changes context
- Option to transfer to agent (with details and summary)
- Option to act as Agent Assistant
HUMAN LIKE COGNITION THAT DELIVERS TRUST, EMPATHY
D. Cost
- Simple Consumption-based pricing for license
- Minimal development costs
- Licensing should include ongoing upgrades of
core technology & maintenance - Gets better with usage – more natural, more personalized and more powerful
- Significantly reduces cost to serve customers and employees
while transforming their experience and engagement
MASSIVE ROI WITH INCREASED ENGAGEMENT