Checklist For Chatbot Done Right

        A. Experience

  1. Hyper-Personalized
  2. One Digital Assistant per User
  3. Remembers User’s (for subsequent conversations)
    • History
    • Preferences
    • Current Context
    • Current Goals
  4. Aligns with the Short-term needs and Long-term Vision
  5. Engaging –  Never asks for the same information again

          ENGAGING EXPERIENCES DELIGHT CUSTOMERS

       C. Effort

  1. Low code, no code for customization
  2. No BIG DATA, no Deep Learning (DL)
  3. One ENTERPRISE BRAIN delivered
  4. For all Use Cases and all Channels (Omnichannel)
  5. Sits on your Cloud, behind your Firewall
  6. You control data privacy, retention, memory, security, storage, access etc
  7. Not reliant on external SaaS service
  8. You have tools that allow you to configure and customize conversations

           ONE ENTERPRISE BRAIN FOR ALL USE CASES & CHANNELS

       B. Conversational (Cognitive) Skills

  1. Short-term Memory (current session)
  2. Long-term Memory (from previous sessions)
  3. Learns new information interactively
  4. Reasoning
  5. Disambiguation
  6. Deep Contextual Natural Language Understanding
  7. Highly flexible, dynamically changes context
  8. Option to transfer to agent (with details and summary)
  9. Option to act as Agent Assistant           

      HUMAN LIKE COGNITION THAT DELIVERS TRUST, EMPATHY

        D. Cost

  1. Simple Consumption-based pricing for license
  2. Minimal development costs
  3. Licensing should include ongoing upgrades of
    core technology & maintenance
  4. Gets better with usage – more natural, more personalized and more powerful
  5. Significantly reduces cost to serve customers and employees
    while transforming their experience and engagement

              MASSIVE ROI WITH INCREASED ENGAGEMENT