Time is of the essence for every business, and having redundant conversations can significantly impact productivity. Whether they are meetings that could be a subject line in an email or asking non-essential questions during sales calls, it is important to streamline business communication to ensure workflow efficiencies.

Chatbots have become central to customer interaction because they help businesses provide their users with immediate responses. However, most companies don’t realize that conventional chatbots can do more harm than good. Therefore, business owners need to focus on making conversational AI the epicenter of user experience.

Learn more about the importance of conversational AI for user experience.

Natural Engagement

More than 60% of customers prefer messaging over calling a brand. Therefore, businesses need to implement AI-enabled chatbots that help deliver hyper-personalized responses. Such engagement is fruitful for companies as it helps drive brand loyalty, resulting in increased sales and profitability.

Traditional chatbots weren’t helpful because they couldn’t provide customers with personalized solutions due to their interface and structure. However, introducing modern tools such as natural language processing has unlocked the power of conversation AI that helps businesses deliver exceptional services.

More Opportunities for Businesses and Customers

Conversational AI that is focused more on personalization enables businesses to increase upselling. The AI-enabled chatbots understand and comprehend customer preferences and suggest upselling opportunities best suited to a consumer’s needs and requirements. More upselling means more spending, which is healthy and profitable for businesses.

Similarly, the efficiency of conversational AI generates useful experiences from customers that businesses can use to improve their products and services. It helps customers skip long queues to get answers to their queries. Such convenience is extremely helpful for businesses looking to establish a loyal customer base.

Improve Business Operations with Aigo AI

If you’re looking for a comprehensive solution to improve your customer operations, generate more sales, and increase profitability, check out Aigo. We can help your business usher into a new era through our AI technology, the first and only chatbot with a brain!

Aigo has enabled businesses to automate workflows through its human-like cognition, which enables organizations to have meaningful and personalized conversations with their customers. Aigo uses a unique ‘evidence-based hypothesis’ approach to understand and fully address customer requests without using big data and statistical pattern-matching.

So, automate your business operations and experience Aigo today!